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Our Team

JOHN TWYCROSS

Owner and Managing Director

President of Launch Diagnostics France SAS

John holds an Honours degree in Chemistry from York University and is the sole owner of Launch Diagnostics Limited. He began his career in Sales at Behring before moving to Wellcome. Over the course of 12 years at Wellcome, John held various senior positions in Sales, Marketing and Business Management.

John left Wellcome in 1990 to establish Launch Diagnostics, a successful Medical Diagnostics distribution company in the UK and Ireland and since 2013 it has been expanding its business into mainland Europe, mainly France and Benelux. In 2014, ACCUSAY Diagnostics, a division of Launch Diagnostics Limited was formed  for the Sales, Marketing and Services to the Republic of Ireland.

In January 2016, John established Launch Diagnostics France SAS, a division of Launch Diagnostics Limited and serves as its President.

VERONIQUE PETIT

Marketing Director

Directeur General Launch France SAS & Directrice Benelux

Veronique joined Launch Diagnostics in 2008 as Marketing Manager and has over 20 years of experience in both Sales and Marketing in the field of in vitro Medical Diagnostics and Pharmaceuticals.

Veronique is a graduate from the Ecole Nationale de Chimie, Physique, Biologie de Paris and holds a degree in Business Management. Veronique had worked in France for International companies as Biorad, Lederle Cyanamid which is now part of Pfizer Pharmaceutical and Orgentec SAS before moving to the UK to join Launch Diagnostics.

In 2011, Veronique took up the position of Marketing Director and since the beginning of 2014 she has been leading the French and Benelux business.

From January 2016, Veronique serves as Directeur General for Launch France SAS, a division of Launch Diagnostics.

 

ANNE MCGURK

Sales Director

Anne joined Launch Diagnostics in 2003 as Territory Manager after 3 years’ experience in the commercial sector and has now over 20 years sales experience in the field of in vitro Medical Diagnostics.

Anne is a graduate from both Strathclyde University and Sheffield Hallamshire University and holds a Master Degree in Pathological Sciences. Anne started her career as a Biomedical Scientist specialising in Immunology before moving into the commercial arena.

During her time at Launch Diagnostics Anne has progressed through the Sales Department to take up the position of Sales Director in 2011 and since the launch of ACCUSAY Diagnostics in 2014 Anne has been responsible for leading the Irish business.

IAN JONES

Technical Director

Ian qualified with the Business and Technology Education Council at National Certificate and Higher National Certificate level in Electronic Engineering. He first began his career at De La Rue Systems before moving to Dynatech Laboratories, now called Dynex Technologies Inc.

Ian joined Launch Diagnostics Ltd in 2000 and progressed quickly to the role of Technical Manager. In 2004 he took up the newly created position of Technical Director with a range of responsibilities managing the company’s expanding Technical Department covering the United Kingdom and Ireland and recently France and Benelux territories.

Over his 27 year career history, he has held Technical Management, Research and Development and Director roles which, has given Ian a rare blend of technical expertise and commercial skills suited to business developing within the changing field of Clinical Diagnostics.

MARKETING TEAM

In order to stay at the forefront of medical diagnostic technology Launch Diagnostics has an active Marketing and Business Development team comprising of seven highly qualified members, each experienced in their specific discipline. One of the major roles of the department is to keep abreast of new technologies and scientific developments to complement and broaden the existing product range.

SALES TEAM

Launch Diagnostics has Sales Managers, a Commercial Manager and a team of Territory Managers, each with scientific degree and laboratory experience with full training across all disciplines. They can advise you about our extensive product portfolio and offer solutions to meet your needs.

In addition Launch Diagnostics France SAS services France and BeLux and ACCUSAY Diagnostics in Republic of Ireland.

TECHNICAL TEAM
At Launch Diagnostics we are proud of our reputation for the quality of technical service we provide. The Technical Support team is comprised of two departments to ensure the best-possible response to customer queries and demands, whether instrument or reagent based.

The Reagent Technical Support team offers support both by telephone and by field visits to assist with all aspects of Launch reagent usage. This team works closely with the companies represented by Launch.

The Instrumentation Technical Support team offers a high level of support and service for all instruments supplied by Launch Diagnostics. This includes staff training either on our premises in Kent or in your own laboratory, software upgrades, telephone trouble-shooting, and of course engineering support for service and maintenance.

At Launch Diagnostics we pride ourselves on our customer care programme. All our instruments are shipped with a one year warranty on labour and parts. We understand that whenever repairs are necessary speed is critical and our aim is to minimize any inconvenience

SALES OFFICE
Our aim is to provide comprehensive customer service including order enquiries and processing and addressing any questions you may have. The office based customer service team is fully trained and will endeavour to make sure your specific needs are met.

ACCOUNTS
The accounts department provides full accounting services including credit facilities and invoicing queries and will process credit card transactions.

GET IN TOUCH
To get in touch with one of our departments or team members, please contact us.