Joint Managing Director
Anne joined Launch Diagnostics in 2003 as Territory Manager after 3 years’ experience in the commercial sector and has now over 20 years sales experience in the field of in vitro Medical Diagnostics.
Anne is a graduate from both Strathclyde University and Sheffield Hallamshire University and holds a master’s degree in Pathological Sciences. Anne started her career as a Biomedical Scientist specialising in Immunology before moving into the commercial arena.
During her time at Launch Diagnostics Anne has progressed through the Sales Department to take up the position of Sales Director in 2011 and since the launch of ACCUSAY Diagnostics in 2014 Anne has been responsible for leading the Irish business. In April 2023, Anne took up the position of Joint Managing Director for Launch Diagnostics Ltd.
Joint Managing Director
Ian qualified with the Business and Technology Education Council at National Certificate and Higher National Certificate level in Electronic Engineering. He first began his career at De La Rue Systems before moving to Dynatech Laboratories, now called Dynex Technologies Inc.
Ian joined Launch Diagnostics Ltd in 2000 and progressed quickly to the role of Technical Manager. In 2004 he took up the newly created position of Technical Director with a range of responsibilities managing the company’s expanding Technical Department covering the United Kingdom and Ireland and recently France and Benelux territories.
Over his 30-year career history, he has held Technical Management, Research and Development and Director roles which, has given Ian a rare blend of technical expertise and commercial skills suited to business developing within the changing field of Clinical Diagnostics. In April 2023, Ian took up the position of Joint Managing Director for Launch Diagnostics Ltd.
Directrice Générale, Launch Diagnostics France SAS
Cathy qualified with a PhD in Biochemistry and Molecular Biology in France. She started her career in diagnostics at Fast Track Diagnostics, now part of Siemens Healthineers, after her post-doctoral fellowship.
Cathy joined Launch Diagnostics in 2015 as a Marketing Services Specialist and was instrumental in the development of the Launch Diagnostics France SAS business. She quickly progressed as Marketing Services Manager in 2016 and then onto a new role as Senior Marketing and Administration Manager in 2020. Cathy’s strong scientific background and marketing skills have enabled her to continually progress within the company. Cathy held the position of Operation Director before becoming the Managing Director of Launch Diagnostics France SAS in October 2022, leading the French and Belux business.
MARKETING TEAM
In order to stay at the forefront of medical diagnostic technology Launch Diagnostics has an active Marketing and Business Development team comprising of seven highly qualified members, each experienced in their specific discipline. One of the major roles of the department is to keep abreast of new technologies and scientific developments to complement and broaden the existing product range.
SALES TEAM
Launch Diagnostics has Sales Managers, a Commercial Manager and a team of Territory Managers, each with scientific degree and laboratory experience with full training across all disciplines. They can advise you about our extensive product portfolio and offer solutions to meet your needs.
In addition Launch Diagnostics France SAS services France and BeLux and ACCUSAY Diagnostics in Republic of Ireland.
TECHNICAL TEAM
At Launch Diagnostics we are proud of our reputation for the quality of technical service we provide. The Technical Support team is comprised of two departments to ensure the best-possible response to customer queries and demands, whether instrument or reagent based.
The Reagent Technical Support team offers support both by telephone and by field visits to assist with all aspects of Launch reagent usage. This team works closely with the companies represented by Launch.
The Instrumentation Technical Support team offers a high level of support and service for all instruments supplied by Launch Diagnostics. This includes staff training either on our premises in Kent or in your own laboratory, software upgrades, telephone trouble-shooting, and of course engineering support for service and maintenance.
At Launch Diagnostics we pride ourselves on our customer care programme. All our instruments are shipped with a one year warranty on labour and parts. We understand that whenever repairs are necessary speed is critical and our aim is to minimize any inconvenience
SALES OFFICE
Our aim is to provide comprehensive customer service including order enquiries and processing and addressing any questions you may have. The office based customer service team is fully trained and will endeavour to make sure your specific needs are met.
ACCOUNTS
The accounts department provides full accounting services including credit facilities and invoicing queries and will process credit card transactions.
GET IN TOUCH
To get in touch with one of our departments or team members, please contact us.
