Sales team

Launch Diagnostics has a National Sales Manager and a team of Territory Managers, each with scientific degree and laboratory experience with full training across all disciplines. They can advise you about our extensive product portfolio and offer solutions to meet

In addition, the Republic of Ireland, France, Belgium. Netherlands and Luxembourg are serviced by our European team.

Marketing team

In order to stay at the forefront of medical diagnostic technology Launch Diagnostics has an active Marketing and Business Development team comprising of seven highly qualified members, each experienced in their specific discipline.  One of the departments major roles is to keep abreast of new technologies and scientific developments to complement and broaden the existing product range.

Technical team

At Launch Diagnostics we are proud of our reputation for the quality of technical service we provide. The Technical Support team is comprised of  two departments to ensure the best-possible response to customer queries and demands, whether instrument or reagent based.

The Reagent Technical Support team offers support both by telephone and by field visits to assist with all aspects of Launch reagent usage. This team works closely with the companies represented by Launch.

The Instrumentation Technical Support team offers a high level of support and service for all instruments supplied by Launch Diagnostics. This includes staff training either on our premises in Kent or in your own laboratory, software upgrades, telephone trouble-shooting, and of course engineering support for service and maintenance.

At Launch Diagnostics we pride ourselves on our customer care programme. All our instruments are shipped with a one year warranty on labour and parts. We understand that whenever repairs are necessary speed is critical and our aim is to minimize any inconvenience

Sales Office

Our aim is to provide a comprehensive customer service including order enquiries and processing and addressing any questions you may have.  The office based customer service team is fully trained and will endeavour to make sure your specific needs are met.

Accounts

The accounts department provides full accounting services including credit facilities and invoicing queries and will process credit card transactions.

Get in touch

To get in touch with one of our departments or team members, please contact us.